Blue Light. A SIM arrived on Friday (5 days after the initial order). If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Nothing happened. . One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. ADSL/Copper broadband; BT Fibre. BT Broadband customers get at least two free licences and can. There are apparently issues for sky subscribers also. Announcements. I ordered BT fibre broadband to my new address on 5/7/23. TalkTalk. Edit - No issues listed on the service status page. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. Then after that, pushed to the 27th. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. My activation date was Friday 28th (yesterday). Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Problem. Hello, Me and mother currently have not recieved internet for an entire month. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. . Check the black cable with the grey connectors on the end is. . More options. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. Installation of a landline and broadband installation takes approximately 14 days. Please remember, there’s always a £35 activation fee for our services. Community; Community;. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. On 17/06 BT support team told me that there is a glitch in the orde. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Is disgusting! Im going through the same thing right now. Home phone including Digital Voice; BT Mobile; Email. 1. In most cases we can switch on your broadband without you needing to be home. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Signed up 2 weeks ago and activa. To take your BT services with you when you move home, please let us know you're moving. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. She has been with BT for landline for years (well over 30 years). - theres an issue with you account. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Re: TNT Activation. 24 month contract. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Why am I having problems adding BT Virus Protect to. Broadband light is off: There is no signal. I have tried to order Broadband only connection from BT. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. it should be done any time up to midnight (been saying this since 16th). If you are still having. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Go to MyBT and log in using your BT ID and Password. . BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. PlusNet broadband - problems getting connected. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. The service starts on the day we activate your BT Total Broadband service. . This was closely followed by Stockon-on-Tees, with a download speed of 166. Check BT Broadband service status. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. You can set up your broadband at any time, but it won't start working until your home has been activated. BT broadband and Sport from £1 a month for 3 months. 4G Home Broadband - 30Mb. You will automatically receive compensation from your provider without needing to take any action. One email in the morning to confirm that im being connected. Open discovery+ and choose Sign In. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Email. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Every time I am told to. BT. So if I ordered it that day, the soonest I could get connected was on 12th Sept. I am currently in the process of switching from BT to Sky. To check your mobile signal status, use the EE coverage and network checker. 3. Get our superfast unlimited fibre broadband. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. I set to not renew. There are also a range of technical support services available on. If not, select the Manage button for TV and Sport (if you see it). . Hi All I was wondering if someone could shed light on what could be going on here. 18 month contract. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. The status will then change to. I've just got of the phone to customer support having been told that there was a 'problem. The engineer came and there was no issues raised however the activation did not occur. in Broadband activation 20-06-2023; After activation sync speed dropped. My activation date was Friday 28th (yesterday). Order. BT Fibre broadband. I live in Hawksworth just in the outskirts of horsforth. 2020 but since then my broadband is still inactive. No one turned up on the date. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Improve your internet connection, whether it’s slow or you can’t connect. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Received TV box, hub and told that phone line was active. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. My Bills & Payments. However, it's. All the major providers, like Sky, BT, Virgin. Quality of ServiceFirst of all apologies for the long post but here goes. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. This may look like those shown below , or something similar. If you need any further help please let us know. OR. BT broadband moving house over the phone. You can easily connect the hub yourself. Digital adapter problem. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Either way, I can testify that Vodafone is abysmal at keeping the customer u. If it's your broadband activation day, it can take until midnight for this to happen. To check your mobile signal status, use the EE coverage and network checker. 4. Great all round service from BT and Sky. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. com & Community; Broadband. My Broadband. 2. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. and manage your personal details and how you pay. BT Fibre broadband / No internet on activation day. Email;The legal stuff. I got confirmation from both BT and Sky that my phone line and broadband woul. £39 per month. Broadband Activation Issues. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. I'm afraid only our telephone agents can look into broadband related queries. . . Step 3. Buy this deal See all BT deals. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. You can then manage your BT TV account and change your Netflix plan. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. 2. The adviso. Pay only £1/month for the first three months of your broadband and TV package, then just £50. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Ensure that your BT Business Broadband service activation date has passed. However by restarting the O. Watch over 70 Freeview channels as well as. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. . 99/month when bundled with Fibre 1 superfast broadband thereafter. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Shortly afterwards i received the reward card and it stated on there to await the activation code. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Bills & Packages. Track your order and delivery. Options. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. We’ll do what we can to help. However, it's. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. BT. We’ll tell you how we’ll activate. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. BT Halo. Had 4 people from Sky say the same response: "wow this is really unusual". If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. I tried activating it on-line. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 1. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. All our broadband hubs have the latest technology installed to give you the best possible connection. I ordered broadband and it was due to be activated with an engineer visit on the 7th. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Reading the posts above, it sounds like many others have had the same problem as me. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. You might see an "Activate discovery+" at that point. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. I'm sorry if you're having problems setting up the BT Sport on your EE service. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. No upfront costs. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. Activation was set to be on the 19th. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. com & Community; Broadband. Openreach are now saying that there is an. Subscribe to this Topic's RSS Feed;. It’s your call. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. . I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Community; Community; Announcements. Public BT Wi-fi hotspots Find a. They have no clue about my order until I called them on 15/06. BT however has failed too, our landline is working but our broadband is not. Select Activate on BT Virus Protect. With BT Service Status you can check your BT Broadband, Landline or TV is working. No upfront costs. Set up your BT internet in 8 simple steps. So, reading other posts, I am not alone with my recent activation issues. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Activation was supposed to be yesterday (11th Sept). Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. On first day after my first call they said sorry it will works after midnight. Xbox Game Pass Ultimate on BT 1. Download the My BT app >. I have asked one of them to respond here, to see if they can help with your. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Raise a fault. Once completed you could have requested a new phone number. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. I called BT and reported the same issue and they asked me to wait until 26th May due to bank holiday weekend. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. There have been a number of recent posts about this, which are still unresolved. Offer ends 07/12/23. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. . I live in Hawksworth just in the outskirts of horsforth. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. 5cm in size. Broadband activation issue. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Registered: 21-04-2017. Sim only deals. Connect to your BT broadband hub over wi-fi or use the 1. 99 delivery charge for your BT router. 2. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. BT Sport on TV, Online player or App. Press the Power button again until all the lights come back on. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. However, there is usually a £9. How to install your broadband, fix connection issues, improve your speed and more. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Choose a category. 95 setup cost depending on the package. Hi all, I have a new build property. YouView from BT. It’s our way of saying thank you. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. This is just a customer to customer help forum, everyone here, including myself, are just customers. However, I am curious as to a reason. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. I'm not. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Power light is orange. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Hello I'm sorry to hear you have cancelled your order. If you need any further help please let us know. Does anyone know what we can do? We. If that fails, feel free to email me at tv. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 677 Mbit/s. I know Sky was connected in the house previously. Contact us. The engineer came and there was no issues raised however the activation did not occur. But she decided to move to BT Fibre 1. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. Solved: I have been a BT broadband customer for about a year. The engineer came and there was no issues raised however the activation did not occur. There is delayed activation of your broadband or landline service. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. £30 an appointment – If you can get QuickStart but choose not to. 95 setup cost depending on the package. Once you're connected, open the app and log in with your BT ID. . Yesterday was my activation day and I waited in for the engineers. Select Activate on BT Virus Protect. The problem I have is that I cant activate my BT ID. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. Set up or manage your direct debit. On hold for more then an hour. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Get help with your BT broadband. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. The phone line service was fully working and the PON light was solid green and Phone 1 was green. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. . I ordered broadband at the end of June with an activation date of July 11. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. This will help to keep you safe while browsing online. You may have created a BT ID if you placed your order. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Connecting to broadband for the first time. Make a. 00 per month for months1-3 £40. Still not activated. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Home phone including Digital Voice; BT. Welcome to this user forum for BT Retail phone and broadband customers. nothing on Thursday. That increase is based. This may look like those shown below , or something similar. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. BT Fibre broadband / BT activation date passed. When the service starts. So you can get a better wi-fi signal from your basement office to upstairs. Let us know your problem so that we can get you back up and running. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Openreach are now saying that there is an. There may also be a £9. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. TalkTalk and BT line problems, no help from either. . apps@bt. If our engineer's carrying out the install, they'll prove the. BT outages reported in the last 24 hours. Every time I am told to. Ask the BT Community. Signed up 2 weeks ago and activation was today. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. BT. TNT Sports on Sky TV with BT Broadband:. Enter postcode to see availability. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. 2: Seeker. If you run into difficulties or have a question about BT’s products and services, join our community and. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Some providers also offer a longer cooling-off period. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. performance and network issues,. Sky told BT the number had been reallocated - migration denied. They have a large number of electronic components which can fail. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Vodafone is terrible at communicating updates to the customer. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. If same thing happens to me I will just cancel straight away. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. If you like a post, or want to say thanks for a. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. You'll need your. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Transferred to technical team, and prompty cut off. Checkout now. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. , that beats the 1mb we currently get. I was given an activation date of 20/01/2014. . Welcome to Hybrid Connect. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. happened to a few people. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Re: Activation Date/BT already a nightmare. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. During this time, it's your legal right to cancel for free, for any reason. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. Connecting to broadband for the first time. com and include your BT ID and BT account number in the email. My phone line activated as expected, but not the broadband. 99. Only on EE.